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Delivery

How long will it take to receive my order?

Standard Delivery (Delivered by Royal Mail)

  • Due to the impact of COVID-19 and other recent global events, Royal Mail may be slower than usual and potential delivery delays and service interruptions are expected. At this time we are unable to guarantee expedited shipping options to some locations. We apologize for any inconvenience.
  • We aim for standard deliveries to arrive within 2-3 working days (7-14 days for international orders).

Next Working Day Delivery (Delivered by DPD)

  • Orders must be placed by 3 PM (Monday - Friday) in order to qualify. Your order will then be delivered Monday - Friday. Orders placed on Friday will be delivered the next working day (Monday). 
School/Club Power-Fits
  • As these items are made to order, they have a lead time of 7-10 working days. They will then be dispatched with Standard Delivery. We will dispatch all items within orders that include a school/club design Power-Fit at the same time.
Can I track my order?

UK

  • A Royal Mail tracking number will be given in the Shipment Confirmation email. Tracking details are not available until the order has been received.
  • Express UK delivery customers will receive email/text tracking information via our courier once their order has been despatched provided contact details are supplied at checkout.

International

  • For orders in all other countries, deliveries will not be tracked unless a premium service is selected during the checkout process. 
What do I do if I miss the delivery?

Royal Mail: If no one is available to sign for the delivery, Royal Mail will leave a calling card to let you know the delivery was attempted and detailed instructions on how to arrange collection of the package, usually from a local depot. It is the customer’s responsibility to arrange collection of the goods.

Courier: The courier will either leave a calling card with instructions on how to arrange redelivery or they will email/text you to advise delivery was unsuccessful and to advise on the next steps they will take and your options for re-delivery.

Can I collect my order?

Unfortunately it is not currently possible to arrange collection from our warehouse.

Will I be charged VAT and Import Duties for Overseas order?

Deliveries within the European Union will be subject to the VAT rate correct at the time of order. For deliveries to Jersey and Guernsey please select ‘Jersey’ or ‘Guernsey’ as the delivery address country to ensure VAT is recalculated during checkout. You will be able to review the VAT applied to your order before proceeding to the payment stage of the checkout process.

What do I do if my delivery does not arrive?

If your delivery has not arrived within the following timescales please Contact Us with your order reference number.

  • Standard/Free UK delivery: Please allow 10 working days from the date of despatch.
  • Express UK Delivery: Please allow a full working day from the date of despatch for mainland UK deliveries and two full working days for other locations.
  • EU delivery: Please allow 20 working days from the date of despatch.
My delivery is damaged - what should I do?

Please accept our apologies if you have received a damaged package; retain the packaging, take photographs of the damage if possible and Contact Us as soon as possible so we can assist further.

How much will I be charged for delivery?
Website Country Restriction Free Shipping Limit Under free Shipping charge Standard Shipping carrier Standard Shipping Service Delivery aim
UK UK £10 £2.99 Royal Mail Basket under £20 = RM48, over £20 = RM48 Tracked 48 hours
UK non-UK £25 £4.99 Royal Mail RM International Standard 5-7 working days
USA All assigned to US site $25 $4.99 Royal Mail RM International Standard 5-7 working days
Ireland Ireland 25 euro 4.99 euro Royal Mail RM International Standard 3-5 working days
EU European countries 25 euro 4.99 euro Royal Mail RM International Standard 3-5 working days
EU Non-european countries assigned to EU site 25 euro 4.99 euro Royal Mail RM International Standard 5-7 working days

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