Delivery

How much will I be charged for delivery?

Website	Country Restriction	Free Shipping Limit	Under free Shipping charge	Standard Shipping carrier	Standard Shipping Service	Delivery aim
UK	UK	£10	£2.99	Royal Mail	Basket under £20 = RM48, over £20 = RM48 Tracked	48 hours
UK	non-UK	£25	£4.99	Royal Mail	RM International Standard	5-7 working days
USA	All assigned to US site	$25	$4.99	Royal Mail	RM International Standard	5-7 working days
Ireland	Ireland	25 euro	4.99 euro	Royal Mail	RM International Standard	3-5 working days
EU	European countries	25 euro	4.99 euro	Royal Mail	RM International Standard	3-5 working days
EU	Non-european countries assigned to EU site	25 euro	4.99 euro	Royal Mail	RM International Standard	5-7 working days

How long will it take to receive my order?

Due to the impact of COVID-19, Royal Mail may be slower than usual. We aim for standard deliveries to arrive within 2-4 working days (7-10 days for international orders). Orders placed after 3 PM will be dispatched on the next working day.

Can I track my order?

Express UK delivery customers will receive email/text tracking information via our courier once their order has been despatched provided contact details are supplied at checkout. For other shipping methods tracking details are not available until the order has been received.

What do I do if I miss the delivery?

Royal Mail: If no one is available to sign for the delivery, Royal Mail will leave a calling card to let you know the delivery was attempted and detailed instructions on how to arrange collection of the package, usually from a local depot. It is the customer’s responsibility to arrange collection of the goods.

Courier: The courier will either leave a calling card with instructions on how to arrange redelivery or they will email/text you to advise delivery was unsuccessful and to advise on the next steps they will take and your options for re-delivery.

Can I collect my order?

Unfortunately it is not currently possible to arrange collection from our warehouse.

Will I be charged VAT and Import Duties for Overseas order?

Deliveries within the European Union will be subject to the VAT rate correct at the time of order. For deliveries to Jersey and Guernsey please select ‘Jersey’ or ‘Guernsey’ as the delivery address country to ensure VAT is recalculated during checkout. You will be able to review the VAT applied to your order before proceeding to the payment stage of the checkout process.

What do I do if my delivery does not arrive?

If your delivery has not arrived within the following timescales please Contact Us with your order reference number.

Standard/Free UK delivery: Please allow 10 working days from the date of despatch.
Express UK Delivery: Please allow a full working day from the date of despatch for mainland UK deliveries and two full working days for other locations.
EU delivery: Please allow 20 working days from the date of despatch.

My delivery is damaged - what should I do?

Please accept our apologies if you have received a damaged package; retain the packaging, take photographs of the damage if possible and Contact Us as soon as possible so we can assist further.

Delivery

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