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Delivery

How much will I be charged for delivery?
Website Country Restriction Free Shipping Limit Under free Shipping charge Standard Shipping carrier Standard Shipping Service Delivery aim
UK UK £0 N/A Royal Mail Basket under £20 = RM48, over £20 = RM48 Tracked 48 hours
UK non-UK £25 £4.99 Royal Mail RM International Standard 5-7 working days
USA All assigned to US site $25 $4.99 Royal Mail RM International Standard 5-7 working days
Ireland Ireland 25 euro 4.99 euro Royal Mail RM International Standard 3-5 working days
EU European countries 25 euro 4.99 euro Royal Mail RM International Standard 3-5 working days
EU Non-european countries assigned to EU site 25 euro 4.99 euro Royal Mail RM International Standard 5-7 working days
How long will it take to receive my order?

Despatch Times

How long it takes for you to receive your order depends on the delivery method you choose. Provided you place your order by 3pm on a working day, we will despatch your order on the same day. Orders placed after this time or over the weekend, will be despatched the next working day.

Please note: Circumstances beyond our control, for example adverse weather conditions, can increase the estimated delivery times.

Can I track my order?

Express UK delivery customers will receive email/text tracking information via our courier once their order has been despatched provided contact details are supplied at checkout. For other shipping methods tracking details are not available until the order has been received.

What do I do if I miss the delivery?

Royal Mail: If no one is available to sign for the delivery Royal Mail will leave a calling card to let you know delivery was attempted and detailing instructions on how to arrange collection of the package, usually from a local depot. It is the customer’s responsibility to arrange collection of the goods.

Courier: The courier will either leave a calling card with instructions on how to arrange redelivery or they will email/text you to advise delivery was unsuccessful and to advise on the next steps they will take and your options for redelivery.

Can I collect my order?

Unfortunately it is not currently possible to arrange collection from our warehouse.

What countries do you deliver to?

We currently offer shipping to addresses in the UK and other countries within the European Union. We hope to expand the list of countries in the future.

Will I be charged VAT and Import Duties for Overseas order?

Deliveries within the European Union will be subject to the VAT rate correct at the time of order. For deliveries to Jersey and Guernsey please select ‘Jersey’ or ‘Guernsey’ as the delivery address country to ensure VAT is recalculated during checkout. You will be able to review the VAT applied to your order before proceeding to the payment stage of the checkout process.

What do I do if my delivery does not arrive?

If your delivery has not arrived within the following timescales please Contact Us with your order reference number. Standard/Free UK delivery: Please allow 10 working days from the date of despatch Express UK delivery: Please allow a full working day from the date of despatch for mainland UK deliveries and two full working days for other locations EU delivery: Please allow 20 working days from the date of despatch.

My delivery is damaged - what should I do?

Please accept our apologies if you have received a damaged package; retain the packaging, take photographs of the damage if possible and Contact Us as soon as possible so we can assist further.

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