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FAQs

What should I do if there is a discrepancy with my order?

We use the latest software in our warehouse to ensure you receive your order as expected; however, if there are any discrepancies with your order, you must Contact Us as soon as possible.

If you have been shipped the incorrect goods then please do accept our apologies. Please use the free returns label to return the incorrect items and any replacements will be sent to you at no extra cost to yourself.

Please note: We are not able to refund the cost of returning goods by other methods – please use the free returns label provided or Contact Us to obtain a replacement label.

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

What's the difference between the levels of mouthguards?

All OPRO Self-Fit mouthguards have been designed to provide protection from potential injury to teeth and soft tissue and to remain firmly in place when being worn. The level of protection and retention increases with each level of mouthguard from Bronze through to Platinum.

What is Antimicrobial and why should I include it?

By choosing to add antimicrobial protection you are inhibiting the growth of bacteria on your mouthguard and case by up to 99.99%. Both taste and odour free, the antimicrobial additive we use is proven to be effective even to antibiotic-resistant bacteria such as MRSA.

At what age would I change from a junior to an adult mouthguard?

This does partly depend on the size of your mouth but in general, our Junior mouthguards are suitable for children up to age 10 and from the age of 10 we suggest that you use an Adult mouthguard. However, children grow at different rates so this is not a hard and fast rule, only guidance based on our experience.

I wear temporary braces, so what's the best option for me?

If you wear a temporary brace, you should remove it when taking part in any sport and use one of our non-braces mouthguards.

I wear fixed braces, so what's the best option for me?

We have braces versions of our mouthguards which are suitable for wearers of fixed braces. They have been specially designed to fit around a fixed brace and still provide the same level of protection as the non-braces versions.

Should I be wearing the mouthguard to sleep?

Definitely not! OPRO mouthguards are not designed or intended to be worn at night. If you suffer from bruxism (teeth grinding), contact us at oproenquiries@oprogroup.com about our specially designed night guards.

I tried moulding my mouthguard but it still isn't the exact fit I want, can I boil it again?

Absolutely. Provided that you follow the moulding instructions carefully and do not leave your mouthguard in the hot water for longer than 20 seconds on each occasion, our mouthguards can be moulded multiple times.

What makes an OPRO mouthguard different to others?

OPRO Self-Fit mouthguards feature our unique fin technology. These fins are rib-like structures that soften and become gel-like in hot water enabling them to be moulded snugly around your teeth and soft tissue to provide outstanding fit and retention.

What's the difference between single and double layer protection?

All OPRO Self-Fit mouthguards are fully CE certified guaranteeing that they meet the required standards for protection and retention. The addition of a second layer in our Silver level mouthguards upwards ensures that the fit of these mouthguards is even more retentive giving you added peace of mind when playing your sport.

How do I clean my mouthguard?

We suggest using OPRO cleaning tablets to ensure your mouthguard stays hygienically clean and minty fresh. Do not use toothpaste or anything abrasive as this will cause damage to your mouthguard.

Why do I need a mouthguard?

Teeth, unlike bones, do not heal. Injury to teeth is permanent and the effects can be very traumatic indeed. Using a well-fitting, CE certified mouthguard gives your teeth and gums the best possible protection from dental trauma.

How long does a mouthguard last?

This depends upon your age and the condition of your mouthguard. Children and those undergoing orthodontic treatment should change their mouthguards on a regular basis and mouthguards should also be inspected frequently to check for any signs of wear and tear. Please also note that our comprehensive dental warranty is only valid for a year from the date of purchase.

How do I mould my mouthguard?

Follow the instructions carefully on the fitting leaflet and also refer to our YouTube video for real time fitting advice. If you experience any difficulty with moulding your OPRO Self-Fit mouthguard, please contact us at info@opro.com where one of our experienced customer care team will be happy to help.

Do OPRO Self-Fit mouthguards contain latex?

No, all of our mouthguards are latex free.

What payment options do we offer?

We use Sage Pay to ensure your payment is processed securely and currently accept the following card types:

  • Visa 
  • Visa Debit 
  • Visa Electron 
  • MasterCard 
  • Debit MasterCard 
  • UK-issued Maestro 
  • PayPal
Do you have a return policy?

We offer a 14 day return guarantee for items purchased through this site. If you would like to return your order please use the free return postage label which came with your order and fill in the returns form.

If there is no return label then please Contact Us to receive a returns label and if you can’t locate the returns form then you can download and print one here.

Please return the item with the product labels and for women’s and girl’s costumes the hygiene strip must still be in place.

The product must be unworn and in resalable condition in order for a refund to be processed.

If you would like to exchange your item for a different size then please detail on the returns form. We will despatch the alternative size on a free standard delivery service.

If you paid for an upgraded delivery service we will only refund this if the incorrect items were delivered or the items are faulty.

Our return address is:

OPRO International Ltd

24 Mark Road

Hemel Hempstead

HP2 7BN

UNITED KINGDOM

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

Do you have any job vacancies?

Please take a look at our careers page for information about working at OPRO.

Can't find the answer to your questions?

Contact Us

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